Customer Success Manager (m/f/d)
Are you a creative, innovative, and inspiring personality with a passion for customer success and expansion? And do you like to drive the success of our customers? Then we would love to meet you!
Our vision is to enable the apparel industry to create a more sustainable business through our Smart Merchandise Management solution by leveraging technologies such as machine learning and artificial intelligence, as well as a team of industry experts. Our solution increases the sell-out, prevents overstock and decreases the team's workload in the first weeks. During long partnerships we optimize the production – to always have enough, but never too much. Our professional team is the key to our growth and success. We value people as our most important asset and work in an informal culture based on trust, support, and openness toward each other. Our core values are Innovation, Commitment, and Authenticity. We believe that innovation is the motor that drives people, therefore we want to create and maintain an environment that gives employees space, freedom, and creativity. Within the company, we are all committed to the same goal, i.e. deliver quality and continually learn and adapt to provide the best possible service for our customers. To realize this, it is essential to align the team and culture within Chainbalance and make it a comfortable and satisfying place to work.
These challenges are waiting for you: As Customer Success Manager, you are responsible for actively driving the success of our customers. You will work closely with the development team to coordinate onboardings and support. You report directly to the COO. In this role, you will be a fundamental part of our growth strategy, and will be responsible for the following tasks:
You are the first point of contact for our customers, identify potentials proactively and drive the customer's success
Manage a portfolio of 5-10 enterprise customers
Build relationships, develop strategic roadmaps and success plans
Visit customers on-site or talk through web sessions remotely
Customer loyalty and upsell
Responsibility for all key activities in the customer lifecycle, such as onboarding, pilot, workshops, rollouts, and review sessions
Escalation points for key customer issues and proactively avoid them by effectively aligning with internal and external stakeholders
Continuously improve our processes and systems for project, service, and requirement management
Expanding the customer community as well as actively driving case studies and reference
This is an opportunity for anyone with the following qualifications:
1+ years of experience in the fashion/retail industry, e.g., Customer Success, Account Management, Merchandise Planner, Demand Planner, or Project Manager
Good presentation and communication skills
Ability to be attentive to identify customer needs and anticipate them
Talent to convey complex information in a simple, concise manner
A convincing personality combined with a service mentality and customer orientation
Results-oriented, with attention to detail
Being able to multitask multiple objectives and projects
Ability to manage your own workload, work efficiently and meet deadlines
Excellent in English speaking and writing, German is a pré
What’s in it for you? You are a key part of our growth strategy. Therefore, you actively contribute to the success of our customers and Chainbalance:
You will benefit from the success of the company with a competitive compensation package that includes your gross salary (between € 3.200,- and € 3.900,- per month on a full-time basis) and other attractive employee benefits
The development of our team and each member is an essential part of our success, so we give you your own budget for personal development
Work together with an ambitious and international team aiming to turn the fashion industry upside down
Working for international fashion brands, such as Triumph, adidas, PVH, Just Brands or Garcia
Work from an inspiring office location in Breda (HQ), hybrid working is possible
Everything you need to work, such as laptop, phone – it is your choice
We are looking forward to meeting you!
A resume and a short letter of application are sufficient for us, everything else we prefer to find out in a personal interview.
Sent your application to firstname.lastname@example.org!