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Customer Success Manager (m/f/d)

Are you a creative, innovative, and inspiring personality with a passion for customer success and expansion? And do you like to drive the success of our customers? Then we would love to meet you!

About us

"Our vision is to solve the mismatch between supply and demand in the apparel industry, to reduce the amount of waste products—better for business and the planet.”

Chainbalance is a fast-growing company focused on Smart Merchandise Management throughout the entire value chain for wholesale and retail fashion and apparel brands worldwide. Already today, Chainbalance plays a crucial role in making the day-to-day operations of many merchandise teams more efficient and transparent. Our head office is located in the Bondpark building in Breda, the Netherlands. We will soon open a second office in Berlin, Germany. Our dedicated team, consisting of 25 specialists, is the key to success, and we value people as our most important assets. We work in an informal culture, based on a relationship of trust, support, and openness to one another. We strongly believe in our core values: Progress, Easiness, and Challenging the Status Quo. These challenges are waiting for you: As Customer Success Manager, you are responsible for actively driving the success of our customers. You will work closely with the development team to coordinate onboarding and support. You report directly to the COO. In this role, you will be a fundamental part of our growth strategy, and will be responsible for the following tasks:

  • You are the first point of contact for our customers, identify potentials proactively and drive the customers success

  • Manage a portfolio of 5-10 enterprise customers

  • Build relationships, develop strategic roadmaps and success plans

  • Visit customers on-site or talk through web sessions remotely

  • Customer loyalty and upsell

  • Responsibility for all key activities in the customer lifecycle, such as onboarding, pilot, workshops, rollouts, and review sessions

  • Escalation points for key customer issues and proactively avoid them by effectively aligning with internal and external stakeholders

  • Continuously improve our processes and systems for project, service, and requirement management

  • Expanding the customer community as well as actively driving case studies and references

Your profile

This is an opportunity for anyone with the following qualifications:

  • 1+ years of experience in the fashion/retail industry, e.g., Customer Success, Account Management, Merchandise Planner, Demand Planner or Project Manager

  • Good presentation and communication skills

  • Ability to be attentive to identify customer needs and anticipate them

  • Talent to convey complex information in a simple, concise manner

  • A convincing personality combined with a service mentality and customer orientation

  • Results oriented, with attention to detail

  • Being able to multitask multiple objectives and projects

  • Ability to manage your own workload, work efficiently and meet deadlines

  • Excellent in English speaking and writing, German is a pré

What’s in it for you? You are a key part of our growth strategy. Therefore, you actively contribute to the success of our customers and Chainbalance:

  • You will benefit from the success of the company with a competitive compensation package that includes your gross salary (between € 3.200,- and € 3.900,- per month, on a full-time basis) and other attractive employee benefits

  • The development of our team and each member is an essential part of our success, so we give you your own budget for personal development

  • Work together with an ambitious and international team aiming to turn the fashion industry upside down

  • Working for international fashion brands, such as Triumph, adidas, PVH, Just Brands or Garcia

  • Work from an inspiring office location in Breda (HQ), and in Berlin

  • Everything you need to work, such as laptop, phone—it is your choice

We are excited to meet you!

A resume is sufficient for us, everything else we prefer to find out in a personal interview.

Contact us via!

Graaf Engelbertlaan 75
4837 DS Breda
The Netherlands

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